No to 1and1

No to 1and1. Choose a better host.
No to 1and1. Choose a better host. (Image grabbed from www.rehosted.net)

Just a quick rant about 1and1.com. This is the hosting provider used by the company I work for. And I have been vocal about my problems with their service. However, I don’t see them transferring to another provider anytime soon.

One word to describe 1and1 is “terrible.” Very slow and often useless tech support (that I am ashamed to admit is done here in my country); inconsistent and unreliable service; also often blacklisted for email spam. Not to mention the time that this domain got disabled because I turned off auto-renewal and they took their sweet time allowing the transfer to another domain registrar (Hostgator).

Recently, I have been working on a media site for a well-known US TV network, and our task was to automate posting of video clips to their websites and their media server (Brightcove). I got stuck with a terrible bug for two days because my script ran on the browser but it misbehaved when in the terminal. The script has to be called by CRON so it needed to run via command line.

It turns out they use different versions of PHP: 4.4.9 in bash and 5.x for web. I couldn’t believe it.